Refund and Returns Policy

Merchozo, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below.

30-Day Return Policy

We offer a 30-Day Easy Return Policy on eligible products. You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and hardware.
  • Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been assembled, installed, or modified.
  • Items showing signs of misuse, damage, or excessive wear.
  • Clearance, final sale, or discontinued products (unless damaged or defective).
  • Customized or special-order items.

Damaged or Defective Items

If your order arrives damaged, defective, or missing parts, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged product and packaging

We will review your claim and arrange a replacement, replacement parts, or another appropriate resolution.

How to Start a Return

To request a return, please contact our customer support team with:

  • Order number
  • Full name
  • Email address used for the order
  • Reason for the return

Once your request is approved, we will provide return instructions.

Please do not send items back without receiving return authorization.

Return Shipping

If the return is due to our error (incorrect, defective, or damaged item), we will cover the return shipping costs.

For all other approved returns, customers may be responsible for return shipping charges unless otherwise stated.

Original shipping charges are generally non-refundable.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be canceled before they are shipped.

If your order has already been processed or shipped, it cannot be canceled. However, you may request a return after delivery if your purchase meets the eligibility requirements.

Exchanges

We only replace items if they are defective, damaged, or if the wrong product was shipped.

For exchange requests, please contact our customer support team.

Manufacturer Warranty

Many products sold on Merchozo are covered by a manufacturer’s limited warranty. Warranty terms vary by brand and product. Please refer to our Warranty Policy or the product page for specific warranty information.

Thank you for shopping with Merchozo. We appreciate your trust and are committed to providing a smooth and satisfying shopping experience.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Merchozo
749 W Rambling Dr, Wellington, FL 33414, USA
Phone: +1 561 320 7323
Email: support@merchozo.com
Website: https://merchozo.com

Business Hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 4:00 PM (EST)
  • Sunday: Closed

Thank you for shopping with Merchozo. We appreciate your trust and are committed to providing a smooth and satisfying shopping experience.