Frequently Asked Questions (FAQs)

Welcome to the Merchozo FAQ page. Here you'll find answers to the most common questions about our outdoor storage sheds, ordering process, shipping, returns, and warranties.

1. What products do you sell?

We specialize in high-quality outdoor storage sheds designed for storing garden tools, and other outdoor essentials.

Yes. Most of our sheds require assembly and include detailed instructions along with the necessary hardware. Assembly time depends on the size and model.

Yes. Our outdoor storage sheds are designed to withstand normal weather conditions, including rain, sunlight, and wind. For maximum durability, we recommend installing your shed on a level, solid foundation.

Most orders are processed within 1–3 business days. Delivery typically takes 5–10 business days, depending on your location and product availability.

Many of our products qualify for free shipping within the continental United States. Shipping information is displayed on each product page before checkout.

Yes. Once your order ships, you’ll receive a confirmation email containing your tracking number and shipping details.

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and other secure payment methods available during checkout.

We offer a 30-Day Easy Return Policy. If you’re not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to our Return Policy.

Yes. Most products are covered by the manufacturer’s limited warranty. Warranty periods vary by brand and product. Please refer to the product page or Warranty Policy for complete details.

Orders can be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled, but it may be eligible for return after delivery.

If your order arrives damaged or with missing parts, please contact us within 48 hours of delivery. Include your order number and photos of the damaged item so we can resolve the issue quickly.

Our customer support team is happy to assist you with any questions.

Email: support@merchozo.com

Business Hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 4:00 PM (EST)
  • Sunday: Closed

Yes. We use industry-standard SSL encryption to ensure all payments and personal information remain secure during checkout.

Currently, we primarily ship within the United States. Please contact our support team if you have questions about shipping to another location.

Need More Help?

If you can't find the answer you're looking for, please contact our customer support team at support@merchozo.com. We're here to help and will respond as quickly as possible.