Welcome to Merchozo. We are committed to providing high-quality outdoor storage sheds that are built to last. This Warranty Policy explains the warranty coverage available for products purchased through our website.

Limited Manufacturer Warranty

Most outdoor storage sheds sold on Merchozo are covered by a manufacturer’s limited warranty. Warranty coverage varies by brand and product and typically ranges from 1 to 15 years, depending on the manufacturer.

Please refer to the specific product page or the documentation included with your purchase for the exact warranty period.

What the Warranty Covers

The manufacturer’s warranty generally covers:

Manufacturing defects in materials
Structural defects under normal residential use
Defective hardware supplied with the product
Parts replacement for approved warranty claims
What the Warranty Does Not Cover

The warranty does not cover:

Normal wear and tear
Improper assembly or installation
Damage caused by misuse, abuse, or neglect
Damage caused by severe weather, flooding, hurricanes, or natural disasters
Unauthorized modifications or repairs
Commercial or industrial use unless specifically stated
Cosmetic damage that does not affect product performance
Warranty Claim Process

To submit a warranty claim, please contact our customer support team with:

Order number
Full name
Email address used for the purchase
Photos or videos showing the issue
A detailed description of the problem

Our support team will review your claim and work with the manufacturer to determine eligibility.

Replacement Parts

If your claim is approved, replacement parts will generally be provided by the manufacturer at no cost during the warranty period. Shipping charges may apply depending on the manufacturer’s policy.

Warranty Limitations

The warranty is limited to the repair or replacement of defective parts only. Refunds are generally not provided under manufacturer warranties unless required by applicable law.

Merchozo is not responsible for incidental, indirect, or consequential damages arising from the use of any product.

Customer Responsibilities

Customers are responsible for:

Following all assembly instructions
Performing routine maintenance
Using the shed only for its intended purpose
Keeping proof of purchase for warranty verification

Contact Us

If you have any questions regarding your warranty or need assistance with a claim, please contact us:

Merchozo.com
Website: https://merchozo.com
Email: support@merchozo.com