At Merchozo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee on eligible products. You may request a return or refund within 30 days of receiving your order.
Eligibility for Returns
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in the original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged items caused by customer misuse
- Items returned after 30 days
- Clearance or final sale items (if applicable)
Return Process
To start a return, please contact our support team with your order details.
Email: support@merchozo.com
Phone: +1 561 320 7323
Our team will provide return instructions after reviewing your request.
Refunds
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
If your refund is approved after inspection, the refund will be sent to your original payment method within 2 business days.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos of the issue.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card provider or bank, as processing times may vary.
- If you still need help, contact us at support@merchozo.com.
Contact Information
Merchozo
749 W Rambling Dr, Wellington, FL 33414, USA
Phone: +1 561 320 7323
Email: support@merchozo.com
Website: https://merchozo.com