Shipping Policy

Merchozo. we are committed to providing a smooth and reliable shipping experience. This Shipping Policy explains how we process and deliver orders for outdoor storage sheds and related products.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Locations

We currently ship products primarily within the United States.

Shipping availability may vary depending on the product, delivery address, and manufacturer. Please check the product page or contact our customer support team if you have questions about delivery to your location.

Delivery Times

Estimated delivery times are generally:

  • Standard Shipping: 5–10 business days

  • Large or Oversized Items: 7–14 business days

Delivery times are estimates and may vary due to product availability, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs vary depending on the product, size, weight, and delivery location.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Some products may qualify for free shipping. If free shipping is available, it will be clearly indicated on the product page or during checkout.

Large and Oversized Products

Outdoor storage sheds and other oversized products may be delivered by freight carrier.

For freight deliveries:

  • The carrier may contact you to schedule a delivery appointment.

  • Delivery may be made to the curbside or another accessible location.

  • Customers may be responsible for moving the product from the delivery location to the final installation site.

  • Please inspect the package carefully before accepting delivery when possible.

Special delivery requirements may result in additional charges.

Damaged Shipments

Please inspect your order upon delivery.

If your product arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping box or packaging

  • A description of the damage

Our customer support team will review your claim and work with you to arrange replacement parts, a replacement product, or another appropriate solution.

Missing Parts

If your order is missing parts or hardware, please contact us as soon as possible.

Provide your order number and a description of the missing items. We will work with the manufacturer to arrange replacement parts when available.

Order Tracking

Once your order has shipped, tracking information will be provided by email when available.

Please note that tracking information may take some time to become active after the carrier receives the shipment.

Delivery Delays

Merchozo is not responsible for delays caused by circumstances outside our control, including:

  • Severe weather

  • Natural disasters

  • Carrier delays

  • Holidays

  • Incorrect or incomplete shipping addresses

  • Customs or transportation issues

  • Unexpected supply or inventory delays

We will make reasonable efforts to assist customers in resolving delivery issues.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an incorrect address is provided and the order has not yet shipped, please contact us immediately. We will attempt to update the address when possible.

If the order has already shipped, additional shipping or reshipment charges may apply.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled. However, eligible products may be returned in accordance with our Refund and Returns Policy.

Contact Us

If you have questions about shipping or your order, please contact our customer support team.

Merchozo

✉️ Email: Support@merchozo.com

📞 Phone: +1 561 320 7323

📍 Location: 749 W Rambling Dr, Wellington, FL 33414, USA

🕒 Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)
Sunday: Closed

Thank you for choosing Merchozo. We appreciate your business and are committed to providing a reliable shopping and delivery experience.